Wipro Recruitment - Profile System Engineer

Wipro Recruitment - Profile System Engineer

Recently, Wipro has recruited for System Engineer, in which it needs System Engineer, if you are interested in this job, then you can apply, today we are going to give you all the information related to this job, so let's go again. Know that you have the eligibility to take the job

Wipro Recruitment - Profile System Engineer

 Let us now get some information about the job, first of all we will know all the information about the job.

Wipro Recruitment Job Information ? 

Company Name - Wipro 
Profile - System Engineer
Qualification - Any Graduate 
Experience - Fresher 
Location - Hyderabad, Pune
Salary - 3.5LPA
Batch - 2022/21/20/19/18/17/16

Job Eligibility ? 

• Communication Skills 

• The ability to empathize, comfort and drive outraged customers

• Technical troubleshooting Due to operating system issues, he likes to learn new technologies.

• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security applications and more with remote support.

• Answer incoming calls and respond correctly to customer emails.

• Management and resolution of customer complaints. 

• Identify and escalate matters as needed by superiors.

• Provide customers with information about products and services.

• Examine the required information using available resources and offer customers a solution.

• Investigate, identify and resolve customer complaints using available software.

• Route calls and tickets to the appropriate sources and domains that best support users. • Document all call information according to standard operating procedures.

• Identify, document and alert the management team to trends in customer calls.

Develop SOPs for new issues and issued resolutions.

• Complete call logs and messages

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